At All Cool Toys, customer satisfaction is our top priority. We aim to provide high-quality products and exceptional service. Please review our refund and return policy below:
Order Cancellation
- Orders can only be canceled within 24 hours of placement. After this period, cancellations are not allowed as the order will have been processed.
Refund Eligibility
We offer refunds in the following cases:
- Damaged or Defective Items: If you receive a product that is damaged or defective, you are eligible for a replacement or a full refund.
- Incorrect Items: If the item you receive does not match your order, we will replace the product or provide a refund.
Non-Refundable Cases
Refunds will not be issued in the following situations:
- The product does not meet personal expectations but is as described on the website.
- The item was damaged due to misuse or negligence after delivery.
- Change of mind after receiving the product.
Return Process
To request a return, follow these steps:
- Contact us at support@allcooltoys.com within 7 days of receiving your order.
- Provide your order number, photos of the product (if applicable), and a description of the issue.
- Wait for approval from our customer service team.
Shipping for Returns
- Customers are responsible for the return shipping cost unless the return is due to a mistake on our part (e.g., incorrect or defective item).
- Please ensure that the returned product is in its original packaging and unused condition.
Refund Processing
- Refunds will be processed within 7–10 business days after we receive and inspect the returned product.
- Refunds will be issued to the original payment method used for the purchase.
Missing or Delayed Packages
If your package does not arrive within the estimated delivery time:
- Please contact us at support@allcooltoys.com so we can assist you in tracking or resolving the issue.
- Refunds or reshipments for lost packages will only be issued after verifying the shipping details with the carrier.
Contact Us
If you have any questions or concerns about this policy, feel free to contact us at:
- Email: support@allcooltoys.com
- Website: https://allcooltoys.com
We appreciate your trust and understanding as we work to bring joy to your shopping experience!