FAQ's
Frequently Asked Questions
Need help before placing an order? Here are answers to some of the most common questions about shopping with All Cool Toys, delivery, returns and our products.
What is All Cool Toys?
All Cool Toys is an online toy retailer operated by ODEALING LTD, a company registered in England and Wales.
We offer a growing range of toys across categories including Educational Toys, Remote Control Toys, Plush Toys, Pet Toys, Stress Relief Toys, and Sports & Outdoor Toys.
You can learn more about how our store operates on our About Us page.
Where does All Cool Toys ship?
We currently ship to selected destinations including the United Kingdom, United States, Canada, Australia and a number of European countries.
Available delivery destinations can depend on the product and shipping setup. The checkout page will show whether delivery is available for your selected destination before you complete your order.
How much does shipping cost?
We currently offer free shipping to our supported delivery destinations.
Where shipping is available for your order, the applicable delivery information will be shown during the shopping and checkout process.
How long does delivery take?
Our current estimated delivery time is generally 5–8 business days.
Delivery times can occasionally be affected by the destination, fulfilment location, carrier delays, customs processing or other circumstances outside our control.
For more information, see our Delivery Time Policy.
Where will my order be shipped from?
All Cool Toys works with third-party fulfilment partners, so products may be dispatched from different warehouse locations depending on the item and delivery destination.
This means different products in your order may sometimes follow different fulfilment routes.
Will I receive tracking information?
Tracking information is provided when available after your order has been dispatched.
Once tracking is available, you can use it to follow the progress of your shipment.
You can also visit our Track Order page.
What types of toys do you sell?
Our store includes a variety of toy categories for different interests and styles of play.
Individual product pages provide the available specifications, features and product information to help you choose the right item.
How do I know whether a toy is suitable for a particular child?
Check the individual product page for any available age guidance, dimensions, materials, features and product-specific information before ordering.
Children develop at different rates, so parents and guardians should also consider the individual child and supervise play where appropriate.
Can I return an item?
Yes. Eligible items may be returned within 30 days of delivery, subject to the conditions in our return policy.
Please contact us before sending anything back because products may be fulfilled from different warehouse locations and the correct return address can vary by order.
Read the full Refund and Returns Policy before making a return.
Who pays for return shipping?
For an eligible change-of-mind return, the customer is responsible for the return shipping cost.
If an item arrives damaged, defective or incorrect, contact us first. Eligible return costs will be handled where applicable in accordance with our policy and consumer law.
Do you charge a restocking fee?
No. We do not charge a restocking fee.
Other return conditions, including return shipping responsibility, are explained in our Refund and Returns Policy.
Do you offer exchanges?
We do not currently offer direct exchanges.
If an item is eligible for return, it can be returned for a refund and a separate new order can then be placed.
How long do refunds take?
Once an eligible returned item has been received and approved, we process the refund to the original payment method within 5 business days.
Your bank or payment provider may take additional time to display the refund after it has been processed.
What should I do if my item arrives damaged, defective or incorrect?
Contact us at info@allcooltoys.com with your order number and, where appropriate, photographs showing the issue.
We will review the order and provide the appropriate return, replacement or refund solution.
Please do not send the item back before receiving return instructions.
My order has not arrived. What should I do?
If your order has gone beyond the expected delivery period, first check any tracking information you have received.
If you still need help, contact info@allcooltoys.com with your order number so we can investigate the shipment with the relevant carrier or fulfilment partner.
Is the registered office also the returns address?
No.
Because our products can be fulfilled from different locations, 59 Lockton Road, Birmingham is not a general customer returns address.
Please contact us before returning an item so we can provide the correct return instructions and address for your particular order.
How can I contact All Cool Toys?
For questions about products, orders, delivery or returns, you can contact us through our Contact Us page.
Email: info@allcooltoys.com
Phone: +44 7411 200567
We’ll use the information you provide to help identify your order and answer your enquiry.
