Refund and Returns Policy

We want every customer to have a clear and fair return experience.

Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, contact us with your order number and photos where appropriate.

Change of Mind Returns
Return eligibility for change-of-mind purchases may depend on the product, condition, destination and applicable consumer law. Contact us before returning an item so we can confirm whether it is eligible.

Return Process
Before returning any item, contact info@allcooltoys.com.
Because products may be fulfilled from different warehouse locations, we will provide the correct return instructions and return address for your order.

Important: Do not send returns to our registered office unless we specifically instruct you to do so.

Return Condition
Returned items should normally be unused and in their original condition and packaging where reasonably possible, unless the item is faulty, damaged or incorrect.

Return Shipping Costs
Customers are responsible for return shipping costs for eligible change-of-mind returns. If an item is faulty, damaged or incorrect, we will cover eligible return shipping costs where required under applicable consumer law.

Refunds
Approved refunds will be returned to the original payment method after the returned item is received or acceptable proof of return is provided, where applicable.

Missing or Delayed Orders
If your order has not arrived within the expected delivery period, contact us so we can investigate the shipment with the carrier or fulfilment partner.

Local Consumer Rights
Nothing in this policy limits any mandatory consumer rights that apply under the laws of your country or region.

Return Window
Eligible items may be returned within 30 days of delivery. Customers must contact us before sending an item back so we can provide the correct return instructions and return address.

Damaged, Defective or Incorrect Items
If an item arrives damaged, defective or incorrect, contact us with your order number and supporting photos where appropriate. We will provide the appropriate return, replacement or refund solution and cover eligible return costs where applicable.

Exchanges
We do not currently offer direct exchanges. Eligible items may be returned for a refund and a new order can be placed separately.

Refund Processing
Approved refunds are processed to the original payment method within 5 business days after the returned item is received and approved. Your bank or payment provider may require additional processing time.

Restocking Fees
We do not charge a restocking fee.

Contact
Email: info@allcooltoys.com
Website: allcooltoys.com